CIBC US – Frontline Tools & Enablement Intern
- Redesigned the Salesforce Case Intake process end-to-end using Figma and workflow analysis; improved clarity, reduced manual steps, and established the standard workflow adopted by the Frontline Tools & Enablement team.
- Built operational tools and insights across multiple lines of business; developed Salesforce CaseWork scripts, validated data, and co-developed Tableau dashboards, enabling Relationship Managers to track priorities and reduce information gaps in Relationship Manager communications.
- Maintained the Business Priority List, contributed to Champions Calls, and produced internal documentation and web content to strengthen communication and process consistency across the organization.